Shipping policy
Effective Date: October 30, 2026
Thank you for shopping with Asia Mart Direct. We are committed to processing and shipping your orders safely and efficiently.
Please review our shipping policy before placing an order.
1. Shipping Destinations
Asia Mart Direct currently offers shipping within the United States.
Shipping availability is determined by the delivery address entered during checkout.
We do not currently offer international shipping.
2. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time includes order verification, product preparation, packaging, and shipment preparation.
Please note that processing time is separate from shipping transit time.
3. Shipping Rates
Asia Mart Direct offers the following shipping rates:
Standard Shipping — $18.99
A flat shipping fee of $18.99 applies to orders with a subtotal of $75.00 or less.
Free Shipping — Orders Over $75
Customers receive FREE standard shipping when their order subtotal exceeds $75.00.
Free shipping applies to eligible orders totaling $75.01 or more, before taxes and shipping charges.
The applicable shipping fee will be displayed during checkout before payment is completed.
4. Shipping Carrier and Delivery
We primarily use the United States Postal Service (USPS) to deliver customer orders.
Available USPS services may include Ground Advantage, Priority Mail, or other applicable shipping services.
Delivery times vary depending on the shipping service, destination, weather conditions, and carrier operations.
Estimated delivery dates, when available, are provided during checkout or through shipment tracking.
Delivery estimates are not guaranteed.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation notification containing your tracking information, when tracking is available.
You can use the tracking number to monitor your shipment through the shipping carrier.
Please allow time for tracking information to become available after your package has been handed over to USPS.
6. Shipping Delays
Although we aim to process orders promptly, shipping delays may occasionally occur due to:
- Severe weather conditions.
- Carrier delays or service disruptions.
- Holidays or increased shipping volumes.
- Incorrect or incomplete shipping addresses.
- Other circumstances beyond our reasonable control.
If your shipment is delayed, please contact our customer support team for assistance.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please review your shipping address carefully before submitting your order.
If you notice an error, contact us as soon as possible through our website chatbox or by email.
We will try to correct the address before shipment whenever possible.
Once an order has been shipped, address changes may not be possible.
Additional shipping charges resulting from an incorrect address may apply where permitted by law.
8. Lost or Missing Packages
If your package has not arrived within the expected delivery timeframe, please contact Asia Mart Direct.
We will review the tracking information and investigate the issue with the shipping carrier when necessary.
Lost or undelivered shipment claims will be handled according to the circumstances and applicable consumer protection requirements.
9. Damaged Packages or Products
If your package or any product arrives damaged, please contact us as soon as possible.
Customers are requested to report damaged products and provide clear photographic evidence within 24 hours of receiving the package.
Photographs should show the damaged product and, where applicable, the shipping box and packaging.
Exceptions may apply where required by law or where an issue could not reasonably have been discovered within that period.
Please refer to our Return & Refund Policy for additional information about refund eligibility and processing.
10. Contact Information
For questions about shipping, tracking, delivery, or damaged packages, please contact:
Asia Mart Direct
Email: directasiamart@gmail.com
Phone: +1 (317) 332-3870
Business Mailing Address:
5236 Bluff View Dr
Indianapolis, IN 46217
United States
Website Support: Customers may also contact our support team through the chatbox on the Asia Mart Direct homepage.
11. Policy Updates
Asia Mart Direct reserves the right to update this shipping policy as necessary.
Any changes will be published on our website.
Nothing in this policy limits consumer rights or remedies provided by applicable law.