Refund policy

Effective Date: October 30, 2026

Thank you for shopping with Asia Mart Direct. We are committed to providing quality Asian grocery products and ensuring that every order is carefully prepared and packaged.

Please review our return and refund policy before making a purchase.

1. No Returns or Exchanges

Due to food safety, hygiene, and the nature of our grocery products, Asia Mart Direct does not accept returns or exchanges.

All sales are final, except where a refund is required under this policy or applicable law.

We do not provide refunds for changes of mind, personal taste preferences, or products ordered by mistake after the order has been shipped.

2. Refund Eligibility

Although we do not accept returns, customers may request a refund under the following circumstances:

• Damaged Products: An item arrives broken, leaking, or otherwise damaged.
• Expired Products: An item is already past its expiration date upon delivery.
• Incorrect Products: An item received is different from what was ordered.
• Missing Products: An item included in the order was not delivered.

Refund eligibility will be determined after reviewing the information and supporting evidence provided.

3. Reporting Issues Within 24 Hours

Customers are requested to inspect their packages immediately upon delivery.

If you receive a damaged, expired, incorrect, or missing product, please contact Asia Mart Direct within 24 hours of receiving your package.

For damaged or expired products, clear photographic evidence must be submitted within this 24-hour period.

Refund requests submitted after 24 hours may be declined under our standard policy. Exceptions may apply where an issue could not reasonably have been discovered within that period or where applicable law provides additional rights or remedies.

4. How to Request a Refund

Customers can submit a refund request using either of the following methods:

Option 1: Website Live Chat

Visit the Asia Mart Direct homepage and use the chatbox to contact our customer support team.

Please provide your order number, a description of the issue, and photographs of the affected products when applicable.

Option 2: Email

Send your refund request to:

directasiamart@gmail.com

Please include your order number, contact information, a description of the issue, and supporting evidence.

Refund requests must follow the reporting requirements described in Section 3.

5. Required Information and Evidence

When submitting a refund request, please provide:

1. Your order number.
2. Your full name and contact information.
3. A brief explanation of the issue.
4. Clear photographs of the affected product.
5. Photographs of the expiration date, if applicable.
6. Photographs of the shipping box and packaging if the package arrived damaged.

For missing items, please provide a description of what is missing and photographs of the received items and packaging, if available.

Additional information may be requested to help verify your claim.

Please keep the affected product and its packaging until your request has been reviewed, unless doing so would create a health or safety risk.

Do not consume any product that appears damaged, spoiled, contaminated, or unsafe.

6. Refund Review and Approval

After receiving your request and supporting evidence, Asia Mart Direct will review the claim.

If the claim is approved, we may issue:

• A full refund for the affected product.
• A partial refund, where appropriate.
• A full order refund if the entire order is affected.

Customers are not required to return damaged or expired products to receive an approved refund.

We reserve the right to decline claims that do not meet our policy requirements, subject to applicable consumer protection laws.

7. Refund Processing Time

Approved refunds will be issued to the original payment method used at checkout.

We aim to initiate approved refunds within 3–4 business days after approval.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

Business days exclude weekends and U.S. federal holidays.

8. Shipping Fees

Original shipping charges are generally non-refundable when a refund applies to only part of an order.

If an entire order is refunded due to an error by Asia Mart Direct, applicable original shipping charges may also be refunded.

Because physical returns are not accepted, customers are not responsible for return shipping fees or restocking fees.

9. Lost or Undelivered Packages

If your order has not arrived, please contact Asia Mart Direct with your order number.

We will review the shipment’s tracking information and, when necessary, investigate the issue with the shipping carrier.

Refund requests for lost or undelivered packages will be evaluated based on the circumstances and applicable consumer protection requirements.

10. Product Safety and Recalls

If a purchased product is subject to an official safety recall, customers should follow the instructions provided in the recall notice.

Refunds or other remedies related to recalled products will be handled in accordance with applicable laws and recall requirements.

11. Contact Information

For refund requests, order issues, or additional assistance, please contact:

Asia Mart Direct

Email: directasiamart@gmail.com

Phone: +1 (317) 332-3870

Business Mailing Address:

5236 Bluff View Dr
Indianapolis, IN 46217
United States

Website Support: Customers may also contact us through the chatbox on the Asia Mart Direct homepage.

Please include your order number and relevant supporting evidence so we can review your request efficiently.

12. Consumer Rights

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be restricted under applicable federal, state, or local laws.

Asia Mart Direct may update this policy from time to time. Changes will be published on our website.